Frequently Asked Question
Got questions? We’ve got answers! Check out our most frequently asked questions below. If you need further assistance, feel free to contact us at Support@Shotly.shop or via our Live Chat. We’re happy to help! 😊
Are your products authentic vintage and second-hand items?
Yes! At Shotly.shop, we carefully curate and source genuine vintage and second-hand items, including bags, jackets, cameras, and more. Each item is inspected for quality and authenticity before being listed for sale.
2. What is your return policy?
We offer a 30-day money-back warranty. If you’re not satisfied with your purchase, you can return it within 30 days of delivery, provided the item is in its original condition. Refunds are processed within 3-5 business days after we receive the return. Read our full Return Policy for details.
3-How long does shipping take?
Orders are processed within 1-2 business days and typically arrive within 3-5 business days within the USA. You will receive a tracking number once your order has been shipped.
4. Can I cancel my order after placing it?
Yes, you can cancel your order within 24 hours of placing it for a full refund. After 24 hours, cancellations are no longer possible as your order will already be processed for shipping. Check out our Order Cancellation Policy for more details.