At Shotly.shop, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a 30-day money back guarantee from the date you receive your order.
Eligibility for a Refund:
- Items must be returned within 30 days of delivery.
- Items must be in original condition, with no additional wear or damage.
- All original tags, packaging, and accessories must be included.
- This policy applies to used and vintage bags, cameras, and accessories unless otherwise stated on the product page.
Non-Refundable Items:
- Items marked as Final Sale or Non-Returnable.
- Gift cards and digital items (if any).
- Items returned after the 30-day window.
How to Request a Refund:
- Email our support team at shotlyshop@gmail.com with your order number and reason for return.
- We will provide return instructions and a return shipping address.
- Once the returned item is received and inspected, we will process your refund to the original payment method within 5–10 business days.
Return Shipping:
- Customers are responsible for return shipping costs unless the item was defective or the wrong item was sent.
If you have any questions, don’t hesitate to reach out to us at shotlyshop@gmail.com — we’re here to help!